Frequently asked questions
Please ensure that you read our Terms and Conditions If you have a question not answered below, please contact our friendly team on 07 5636 5577. Our company only accepts payments into our Australian Dollar Trust Account. It is extremely rare that an Australian property will require payment into an overseas account. Be wary of any request to pay to “Barclays Bank” or to pay via “BPAY.” Please report any such requests to the support email on this website or to owner/manager directly.
Why Book A Property Through Vogue?
Vogue is a professional holiday rental management company located on the Gold Coast. You will have peace of mind knowing that your booking and funds are secure and the property that you book will be well presented and well maintained. We have been operating since 2010 and pride ourselves on our friendly customer service.
Will I Find A Better Deal Elsewhere?
No you won’t. The rates on our Vogue website will always be cheaper than booking through a third party website such as HomeAway, Trip Advisor or Airbnb.
How Do I Secure My Booking?
You can secure your booking in 3 different ways –
1. you can book online on our website
2. you can email us at [email protected]
3. you can call our friendly team on 07 5636 5577 to book a property.
What Do We Require For My Booking?
When a booking is made a 35% deposit is required and our standard booking form will need to be completed. We also require a Photo ID. Once these three items have been received your booking will be confirmed. Final payment will be due 30 days prior to your stay. If you book last minute (inside 30 days) full payment will be required at the time of booking.
Can I Make An Online Booking Right Now?
Yes making an online booking on our website is very easy. Just follow these easy steps –
1. select your dates in the booking window.
2. click on “Check Availability”
3. choose your property
4. click “Book Now” and complete your booking details
Do I Have To Book Online?
No you don’t. In fact a lot of our clients enjoy good old fashioned customer service and we are more than happy to have a chat over the phone with you. This enables us to match the right property for you to ensure that the home you choose is going to satisfy both your needs and your budget.
How Do I Pay My Deposit?
Internet transfers to our Trust Account are available for Australian bank account holders. For overseas guests the method of payment is by credit card only. We accept Visa or Mastercard, but please note that a fee of 1.8% is incurred for all credit card payments
What Is Our Cancellation Policy?
We strongly recommend that you take out Travel Insurance to cover you for this event. If you cancel your booking, a refund will only be made to you by us when another booking has been taken in its place for the same dates and tariff as your booking less a $400.00 cancellation fee. Refunds are not given for cancellations within 45 days.
What Is The Security Bond For?
A credit card pre-authorisation will be transacted on your behalf four days prior to your arrival, the amount differs depending on property. This is to cover any possible damage/loss to the property or it’s contents. If everything is in order, the BBQ has been cleaned and the home is left in a clean and tidy state upon your departure it will be returned to your card 5 business days after your departure.
Are My Credit Card Details Safe?
Yes they are fully encrypted by the latest software and completely secure.
When Is My Final Balance Due?
The final balance is due 45 days prior to your arrival.
What Is The Cleaning and Linen Fee For?
Included in your tariff is a cleaning and linen fee which is required to leave the property exactly as you found it after your stay and ready for the next guests. We do not service the home while you are there unless this has been arranged as part of your stay, however the property may be accessed during your stay by our maintenance staff to service the swimming pool, lawns or garbage bins.
Are The Properties Child Friendly?
Yes we cater predominately to families with children. Most of our homes are child safe and equipped with a high chair, portacot, pram and stair barrier (where possible) and are available for your use at no additional cost. Additional portacots with sheets can be supplied at an additional cost.
What Do We Need To Bring?
All linen, towels, tea towels etc are provided and we also provide you with six complementary beach towels for your use during your stay. We also supply you with basic starting items such as toilet paper, dishwashing detergent, soap etc intended to last for the first day or so. You will then need to purchase whatever else you may need for the remainder of your stay. You may like to use Coles Online to have them delivered to you but please remember to schedule this for after your arrival.
What Time Is Check In And Check Out?
Check in time is 2pm and check out time is 10am. Most of our homes are equipped with a lockbox allowing for a self check in, otherwise a member of our team will meet you on arrival.
What Do We Have To Do Before Checking Out?
Food is to be removed and all dishes, pots and pans etc that you have used are to be placed in the dishwasher and the dishwasher turned on.
Wipe out the fridge and microwave.
Clean off stove top and any baked on food on the oven racks and door.
Put all garbage in the correct council bin (Yellow recycle or Red general).
Ensure that all furniture is returned to the original position.
Laundry is done by the cleaners so leave all linen on the beds and used/wet towels in the bathroom.
The BBQ must be cleaned properly.
Remove grill plates and scrub off with wire brush provided and wash with hot soapy water in laundry sink.
Clean BBQ frame by wiping away any grease.
Can We Have A Party Or Hold A Function?
In accordance with Gold Coast City Council, Stayz and Holiday Rental Group Code of Conduct, our properties have a strict NO PARTY and NO COMMERCIAL FUNCTIONS policy. Hosting parties including Hens or Bucks, holding functions or having adult entertainment on the premises is strictly prohibited and will result in eviction.
Do We Accept Bookings From Schoolies?
Unfortunately we do not accept bookings from guests under the age of 25 and this does include schoolies.
Can I Bring My Dog?
Generally we have a strict no pet policy at our properties. If you would like to bring your dog on holidays please call our office prior to booking as we will always require our owners approval.